![]() ![]() Apple TV 4K (2nd gen): HEVC Dolby Vision (Profile 5)/HDR10 (Main 10 profile)/HLG up to 2160p, 60 fps.Apple TV 4K (1st gen): HEVC Dolby Vision (Profile 5)/HDR10 (Main 10 profile) up to 2160p.Apple TV HD: HEVC SDR up to 1080p, 30 fps, Main/Main 10 profile.Their specs are (from the Apple website): My Apple TV was only able to play HEVC after a firmware or OS upgrade and the newer Apple TV 4K's could play HEVC built-in from the start. However, i'm not sure if this problem is Plex or my Apple TV (which I will replace if necessary). ![]() I want it on 'original quality' to avoid transcoding which occasionally throws a network speed error (a well known Plex problem) and to ensure subtitles always work (maybe a Plex or Apple TV issue). Having done so, I can then immediately change it back to "original quality" and it continues to play. I have to change the setting to "Automatically Convert" before the show/movie will start properly. However, some (not all) HEVC downloads get stuck at the start when playing this way. I use Plex to playback via a 2015 'Apple TV HD' with a Plex default setting of "original quality". I am mainly looking for Answers that suggest solutions to get the auto-updater working, rather than me manually downloading and installing the update from the Plex website.I am curious if anyone else has observed this. Logs are available, but I'm not sure what I should be looking for. Plex forum topics are shut down after 90 days of inactivity, and I cannot find any actual solution or explanations for this Plex Updater failure. This seems to be a common issue, discussed often on the Plex forums: In my case the bad update is Version 1., but this seems to be a recurring issue for multiple other versions as well. Very annoying to try to watch media only to find that the Plex server is not running. The automatic update feature is hitting this same problem, and thus regularly quits my Plex server and never restarts it. It alerts me again to "Download Updates" and "Install Update" - but the update never works. When I manually open Plex again, it boots up immediately as if nothing happened. The server "Plex" is installing an update Plex immediately quits, and the spinner says that the update is installing: I want to update Plex via the "Install Update" button within General settings: ![]()
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